Privacy Policy
Privacy Policy
At Glanno™, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, glanno.com (the "Site"), or interact with our products and services (collectively, the "Services").
By accessing or using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Site.
1. Information We Collect
We collect personal information in different ways depending on how you interact with our Site and Services.
A. Information You Provide Directly
When you place an order, contact us, or interact with our Services, you may provide the following information:
Contact Information:
Name, email address, phone number, and shipping address.
Order Information:
Billing address, shipping address, payment details, order history, and transaction information.
Customer Support Information:
Information you provide when contacting our support team, including questions, feedback, and requests.
B. Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
Cookies:
Small data files stored on your device that help improve your browsing experience, remember preferences, and analyze Site usage.
Usage Data:
Information such as your IP address, browser type, device information, pages viewed, and time spent on our Site.
Analytics Information:
Information collected through tools that help us understand how visitors interact with our website and improve our services.
C. Information from Third Parties
We may receive information from third-party service providers, including:
Payment Providers:
Information necessary to process payments and complete transactions.
Advertising and Analytics Partners:
Information collected through cookies or similar technologies to help provide relevant advertisements and improve marketing performance.
2. How We Use Your Information
We may use your personal information for the following purposes:
To Process Orders:
To fulfill purchases, process payments, arrange shipping, and provide order updates.
To Improve Our Services:
To enhance website functionality, improve customer experience, and develop better products.
To Communicate With You:
To send order confirmations, shipping updates, customer service responses, and promotional messages when permitted.
To Protect Our Site:
To prevent fraud, detect security issues, and maintain the safety of our customers and website.
For Marketing Purposes:
To provide personalized offers, promotions, and advertisements based on your interests and interactions with our Site.
3. Cookie Policy
We use cookies and similar technologies to improve your experience on our Site.
Types of Cookies We Use
Essential Cookies:
Required for basic website functions, including shopping cart features and secure checkout.
Performance Cookies:
Help us understand how visitors use our Site so we can improve performance.
Functional Cookies:
Remember your preferences and provide a more personalized experience.
Advertising Cookies:
Help us deliver relevant advertisements based on your browsing activity and interests.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our Site.
4. How We Share Your Information
We may share your personal information with trusted third parties in the following situations:
Service Providers:
We work with third-party companies that help us operate our website, process payments, fulfill orders, deliver products, and provide customer support.
Marketing Partners:
We may share certain information with advertising partners to improve advertising performance and provide relevant content.
Legal Requirements:
We may disclose information when required by law or when necessary to protect our rights, customers, or business operations.
We do not sell, rent, or trade your personal information to third parties.
5. Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online system can be guaranteed to be completely secure. We encourage you to protect your account information and use secure communication methods when interacting with us.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
-
The right to access your personal information
-
The right to request correction of inaccurate information
-
The right to request deletion of your information
-
The right to restrict certain data processing activities
To exercise your privacy rights, please contact us at:
Customers located in the European Economic Area (EEA) may also have the right to file a complaint with their local data protection authority.
7. International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. By using our Site, you consent to such transfers where necessary to provide our Services.
8. Children's Privacy
Our Site and Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: support@glanno.com